Zest was established in 2005, offering professional website, mobile, custom software development and secure hosting services to a diverse range of clients. Our expertise is broader than that of pure website development, we utilise web technologies to enhance and deliver solutions that deliver a positive ROI for your business.
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We work closely with our client base to help them better understand how usability and design works with their brand to ensure that users (both internal and external) are engaged and enthusiastic about the application they are using.
Zest’s team includes professionals who not only understand and keep abreast of the best development practices, they also understand business and the effect a professional high quality internet presence can have on your clients. Our design and development team members come from roles as diverse as Client/Project Managers, Senior Designers, Solution Architects and Small Business Client Managers.
We form strong relationships with our clients, to ensure that you get the best possible service and expertise, while keeping our costs realistic and affordable.
We’re not too big to care! If you’re thinking about a web site or software development to help drive your organisation forward, then we can help.
Web development projects can be a large undertaking for both the development house and the client. To ensure the successful delivery of your project Zest will appoint a senior project manager who will ensure that the three key components of any project, scope, cost and time are managed in a clear transparent manner that ensure the successful delivery of the project.
Clear communication is key to the success of any project. Zest will establish a clear communication plan that meets the requirements of all stake holders prior to the project beginning. These can take the form of regular status reports and project meetings for larger pieces of work through to simple email updates on status for smaller discrete projects.
Web development at Zest is strictly quality controlled from start to finish. All code that Zest produces is rigorously tested and checked to ensure that it meets the industry standards for best practice. A testing process is in place and includes the use of test cases, quality assurance testing, bug tracking and user acceptance testing (which the client is required to complete). Once the site has passed Zest’s rigorous QA process and our client’s UAT it is then certified to go live and be viewable to the public.
After the site is completed and live, Zest will continue its support by staying in regular contact with the client. Through this regular interaction Zest will be able to enter into an open and honest dialogue regarding the site’s ongoing performance. Any suggestions for future enhancement or proactive improvements will be documented and presented to the client for consideration.
We implement Google analytics to track all site access, pages visited and goals tracked within the site. This is generally agreed as both Zest and our clients preferred method to track and monitor the output of a sites performance. After a predetermined period of time the client and Zest can agree to evaluate the performance of the site and determine if it is meeting the client’s needs. Based upon the results of this evaluation the client may choose to commission enhancements that introduce new performance related features that may be desirable in the new site.
Zest believes that the ongoing support of any site we build is just as important as the initial development. We ensure that the same highly skilled developers involved in the build of the site are involved in the support of it. One of the reasons we are so passionate about the Drupal platform is the flexibility it offers our customers as they manage and maintain their website. Zest offers a range of support options to suit our clients requirements, details are available here.
We stand by our work and your investment by ensuring that only our best, most qualified developers maintain it. It is a common occurrence in the industry for a new site to be built and then quickly handed over to a support team and forgotten about. Zest is an exception, our customers are our most valuable advertisements, we stand by them!