Connected Digital Government Platform
The Joint Systems Interface (JSI) is a secure digital platform that enables governments, regulatory agencies, and organisations to provide integrated online services through a single customer-facing portal.
Many government services require interactions across multiple agencies, systems, and approval processes. Traditionally, customers must submit information multiple times to different organisations, resulting in duplication, delays, and increased administrative effort.
JSI provides a single entry point that allows information to be captured once and securely shared with participating agencies, supporting more efficient workflows, improved service delivery, and enhanced customer experience.
Key Capabilities:
JSI enables citizens, businesses, investors, and customers to submit applications electronically through a secure online portal.
Applications can be routed automatically between participating agencies, departments, or business units based on configurable business rules and approval processes.
JSI supports secure data exchange between multiple systems, allowing organisations to share information, reduce duplication, and improve operational efficiency.
Users can track application progress, receive notifications, upload supporting documentation, and communicate with participating agencies through a single online environment.
Built-in reporting and dashboard capabilities provide visibility of application volumes, processing times, bottlenecks, and service performance.
Supporting documents can be uploaded, stored, and managed electronically, reducing reliance on paper-based processes.
Typical Applications
JSI can be used for a wide range of government and regulatory services, including:
Benefits
Proven Implementation
A successful implementation of the JSI platform is the Vanuatu eBusiness Link (www.ebusinesslink.vu), which provides a single online entry point for foreign investment and business registration processes involving multiple government agencies.
The platform streamlines application processing, improves information sharing, supports online customer interaction, and provides greater visibility of investment activity across participating organisations.
Technology and Deployment
JSI is a web-based platform designed to operate securely across desktop, tablet, and mobile devices. The solution can be deployed within government infrastructure or hosted in secure cloud environments and can integrate with existing operational systems through APIs and secure data exchange services.
JSI provides governments and organisations with a practical foundation for delivering modern, connected digital services while reducing administrative complexity and improving customer outcomes.